Refund and Returns Policy

You want to return an ANGSTROM product – Now what?

Returns

Our refund and returns policy covers your order 30 days from date of delivery.

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional shipping charges paid for at the time of the original order, such as express shipping, cannot be refunded.

There are certain situations where only partial refunds are granted:

  • Any item that is returned more than 30 days after delivery (20% restocking fee)
  • Any item that is sellable but not in its original condition (20% restocking fee)
  • Any item that is unsellable, damaged or missing parts not due to our error (50% restocking fee)

To return your product, start by emailing support@angstromhome.com

We will then provide you with a return address – kindly send the product using your preferred shipping service. Alternatively, we may provide you with a prepaid shipping label whose cost will be deducted from the final refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@angstromhome.com

In your message, please include any relevant information regarding the warranty claim or defect. A representative may request proof of purchase and/or photographs of the product in question. Postage for returns is the customer’s responsibility; once the item is received, we will then ship the repaired/replaced item back to you free of charge.

1. Submit a request

By email or contact form. Include all relevant info and be as specific as possible.

2. Receive Instructions

Receive return authorization and, if applicable, a prepaid shipping label.

3. Ship it back to ANGSTROM

Include the invoice with the product and ship it at your earliest convenience.

4. Receive replacement

Once the product is received, your replacement or refund will be processed shortly.

Need help?

Contact us at support@angstromhome.com for questions related to refunds and returns.